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Troubleshooting

Solutions to common problems with downloading, audio, purchases, and results.

Why can’t I download Sound Scouts?

Common causes and fixes for download problems on iOS and Android.

Why can’t I hear anything?

Steps to diagnose and fix audio problems during a Sound Scouts session.

Why can’t I buy a session?

Troubleshooting in-app purchase problems on iOS and Android.

My child finished the game. Why can’t I see the results?

What to do when results don’t appear after a completed Sound Scouts session.

Why haven’t I received the results email?

How to retrieve your Sound Scouts results report by email.

Why did I get a message about my headphones affecting the result?

What the headphone warning means and how to retest.